Legal
Right of Withdrawal
Your 14-day right
If you are a consumer in the European Union you have the right to withdraw from a credit purchase within 14 days, without giving a reason. The period starts on the day you buy the pack.
The contract is made with ProcodersUS LLC. Questions go to support@clara.casa.
What is refunded
Credits you have not spent are removed from your balance and refunded to the card you paid with, without undue delay and at the latest within 14 days of your withdrawal.
Credits you have already spent are not refunded, but only when you asked for immediate delivery and expressly acknowledged, before spending, that you lose the right of withdrawal for what you use. We ask for that acknowledgement every time, before a report, research request or answer is delivered.
Free credits have no cash value and are not refunded.
How to withdraw
Open the Billing page of your account and choose “Withdraw from contract here” next to the purchase. You will see how many credits are unspent and how much is refunded before you confirm. We confirm the withdrawal by email.
You can also send the form below, or any clear statement, to support@clara.casa.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- To: ProcodersUS LLC, support@clara.casa
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: purchase of Clara.casa credits
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
- (*) Delete as appropriate.